I have over 25 years experience in customer service yet, I just looked up the definition to make sure I had it correctly. You may wonder why I thought I may not have the right idea. Well, below is my story from last Friday night. Friday Night Dinner My boyfriend and I were going to… Continue reading Customer Service
Today seems like a day when service, truly good or fantastic customer service, is on my mind. Why? First, I was going through Facebook to find a friend of a friend commenting on the “service” – and in this case, it was lack thereof – her daughter had received at a college. Second, today is… Continue reading Customer Service – and a Book Recommendation
I know. This has been in every major media outlet. Everyone you know has written about the demise of the customer service industry. Well, I have had it. I work in the customer service industry. I return my customers call promptly. I find the answers to their questions if I do not know them. I… Continue reading Where has the service in “customer service” gone?