Book Reviews · Just my Thoughts

Customer Service – and a Book Recommendation

Today seems like a day when service, truly good or fantastic customer service, is on my mind.  Why?  First, I was going through Facebook to find a friend of a friend commenting on the “service” – and in this case, it was lack thereof – her daughter had received at a college.  Second, today is… Continue reading Customer Service – and a Book Recommendation

Just my Thoughts

Where has the service in “customer service” gone?

I know.  This has been in every major media outlet.  Everyone you know has written about the demise of the customer service industry.  Well, I have had it.  I work in the customer service industry.  I return my customers call promptly.  I find the answers to their questions if I do not know them.  I… Continue reading Where has the service in “customer service” gone?